Douglas Spencer

Focus fragmentation is a phenomenon we see with almost all our clients, but especially with mission-driven organizations. What is it? Focus fragmentation is the result of honing in on whichever…

Employee advocacy programs—the practice of giving employees the means to share content about your organization with their social networks—are great tools for companies to expand their reach, engage employees, and…

Making your business competitor proof is a priority for every business in some form or another. But how? Where to start? What if we told you that the key is…

Should brands use humor in a crisis? Today is April Fool’s Day, a day brands typically let their hair down and have some fun. How much fun will there be…